AVENHANSEN Sp. z o.o.
Szkolenia biznesowe
Zadbamy o Wasz sukces

Komunikacja biznesowa po angielsku

Szkolenie prowadzi:

Marcin Rzucidło

Praktyk marketingu z ponad piętnastoletnim doświadczeniem w międzynarodowych firmach produkcyjno-handlowych. Zajmował się również zarządzaniem organizacją, zasobami ludzkimi oraz produkcją. Wybitna osobowość i umiejętności przekazywania wiedzy na najwyższym poziomie. 

 

Korzyści dla uczestników

Po warsztacie uczestnicy będą w stanie:

• Sprawnie stosować odmienne zasady komunikacji pisemnej i mówionej w języku angielskim.
• Napisać poprawnie, rzeczowo i skutecznie: list biznesowy, memo, mail, ogłoszenie oraz inne pisma w języku angielskim.
• Używać odpowiednich słów i wyrażeń angielskich prowadząc różnego typu rozmowy biznesowe w tym języku.
• Wzbogacić swoje słownictwo i zasób zwrotów angielskich używanych w kontekście biznesowym oraz codziennym.

Szkolenia polecamy dla

• Persons engaged in negotiation on “both sides of the negotiation table”; both beginner and intermediate level in negotiation skills
• Persons running negotiations in English (therefore adequate level of English is necessary)
• Other persons willing to improve their knowledge and skills related to effective negotiation

Metody pracy, które zastosujemy podczas szkolenia

• Warsztat jest prowadzony w języku angielskim.
• Prezentacja zasad wraz z przykładami użycia.
• Dyskusje angażujące uczestników.
• Ćwiczenia w używaniu poznanych zasad.
• Gry aktywizujące.

Program szkolenia

Details of the workshop will be developed based on interviews with the participants. They will be specific to their work. Adjustment will refer especially to the practical exercises which will be designed to be close to the particularities of the businesses and companies of the participants.

1. ABC of the negotiation process
   This will be the introduction to the art of negotiation. Depending on the participants’ knowledge on the subject, they will acquire all the necessary elements, or, based on group sharing and engagement, they will adjust the level of their comprehension in order to make other parts of the workshop effective. All elements presented will be illustrated with examples. The participants will present and analyze their relevant experience. All covered elements will reappear – in the practical context – along the workshop flow. Still, the first element of the workshop will be a questionnaire aimed at assessment of the participants’ negotiation skills. The questionnaire will be analyzed at the end of the workshop (pt. 4) together with the analysis of the skills covered during the workshop.
   
   Topics covered in this section include:
   • The nature of negotiation
   • The “win-win” concept
   • Managing other concepts in the selling and negotiation processes: need, value, feature, benefit, negotiation position, other
   • Methods of judging the value of commercial offer – benchmarking
   • Negotiation styles
   • BATNA and WATNA
   • Negotiation techniques
   • Effective selling techniques used during negotiation (on both sides of the table)
2. Preparing for negotiation
   The biggest negotiation advantage is information. The participants will learn how to gather relevant information and how to manage it as part of the preparation for negotiation. The participants will learn to determine the starting point for negotiation and define their negotiation advantage. They will also acquire a number of tools facilitating preparation for negotiation and making managing the process under stress easier. As an exercise, the participants will be preparing for negotiations based on the brief received from the trainer. The exercise will be analyzed in order to eliminate potential issues yet before the negotiation starts. At this point of the workshop, account of the language and cultural differences between the negotiating parties will be covered, too.
   
   Topics covered in this section include:
   • Gathering information on the negotiation partner and his or her offer
   • Analysis of the negotiation partner as a technique to anticipate the flow of negotiations
   • Language and cultural differences in case of negotiating with foreigners (natives and non-natives)
   • Gathering information on competition (own and negotiation partner’s)
   • Analysis of negotiation positions (own and negotiation partner’s) – SWOT analysis
   • Planning the negotiation process as such (time, place, participants, etc.)
   • Negotiation list (shopping list) and negotiation LIMIT
   • Definition and management of negotiation variables
   • Building negotiation argumentation to be used during negotiation
3. Managing negotiation
   Participants will understand the very negotiation process, its phases and their characteristics. They will learn about the possibilities to model particular phases and the pitfalls that can be encountered. They will also learn the concepts and tools that can become helpful during negotiations. They will practice all the elements in the context of real-life simulations that will be continuation of previous workshop exercises.
   
   Topics covered in this section include:
   • Phases of the negotiation process and their characteristics
   • Methods of investigating negotiation partner’s needs
   • Managing concessions during negotiations
   • Effective verbal and non-verbal communication during negotiation
   • Influencing techniques used during negotiation
   • Empathy and emotional intelligence during negotiation
   • Practical use of various negotiation techniques
4. How to develop as a negotiator?
   The module will be devoted to methods and tools of self-development as a negotiator. Based on the questionnaire conducted in the beginning of the workshop, the participants will see their negotiation competence map against the recommended model. They will also learn how to develop negotiation skills after the workshop.
   
   Topics covered in this section include:
   • Analysis of negotiation skills of participants – analysis of the questionnaire and skills covered during the workshop
   • Methodology and tools for developing negotiation skills

Inne terminy tego szkolenia: